FAQs

 

Where is Auscount based.  --- Auscount is an online only business based in South Australia. 

 

Do you have interstate offices?  Not at this stage. However we FAST ship Australia wide.

 

What is the value function used for ? This is a very handy function to have in a note counter and only found in advanced machines.

  You are able to programme in the denomination of banknotes you are counting (eg enter $50  proceed with the count and the machine will tell you both how many notes have been counted and the value of the batch  ( say 49 units x $50 = $2450 ) The time savings associated with this convenient function will be apparent immediately.

 

Will your note counters count other currencies ?  Yes these machines are able to count other currencies eg USD & EUROS  see product info page for specifics to the machine you are interested in

 

Is my note counter able to count leaflets and tickets ?

 Yes it is possible if the leaflets are paper of a similar size and thickness of banknotes.

  ( please email us you leaflet specifications)

 

Can your machines count the new $20, $50 and $100 notes - 

AusCount machines count and process new and old versions of ALL Australian banknotes.They are easily updatable for any future new releases.

 

How do I update my machine ?

Depending on model - notify us regarding upgrade requirements- we either send you a software update on a USB stick with simple upgrade instructions (it will take a few minutes and you are done)

 

How much will it cost me to update my machine?

Absolutely free service with AusCount - shipping charges will apply to models requiring back to base upgrades.

 

Will your coin counter count other currencies ?

 Sorry the coin counters are only able to process Australian coins they will not differentiate foreign coins from Australian coins nor recognize fake coins .

 

Will your coin counter give me a dollar read out as well as the number of each denomination counted ? 

Yes our coin counting machines are all programmed for this operation.

Are these machines tax deductible ?

Yes they are  fully tax deductible - confirm with your financial service provider .

 

How about servicing, parts etc.?

Our machines are  designed for long term trouble free use – should your machine require servicing or an issue becomes apparent contact us to dicuss - usually we can diagnose and solve over the phone.

We can arrange collection /return of machine for servicing   – if any operating issue requires back to base attention.

The machines come with a full 12 month warranty.

        WE ONLY SERVICE AUSCOUNT MACHINES 

 

Do you discount ?  We can offer great prices for multi - unit placements. If your business has branches throughout Australia we can arrange delivery to each location. Call Anthony today 0478 154085

 

Please contact us if you have any enquiries

E sales@auscount.com.au  

PH 1300 622 355